Who we are
This Privacy Policy explains how Lueri International ("Lueri", "we", "us", "our"), a last-mile delivery and courier dispatch business operating in Nairobi, Kenya, collects, uses, and protects personal information belonging to customers, corporate clients, rewards members, and website visitors ("you").
This policy should be read alongside our Terms of Service, which governs your use of our delivery services generally.
Information we collect
What we collect depends on how you interact with us:
| When | What we collect |
|---|---|
| Booking a delivery | Name, phone number, pickup and drop-off addresses, item description |
| Joining Lueri Rewards | Full name, phone number, and (optional) email address |
| Applying for a corporate account | Company name, KRA PIN, business address, contact person's name, role, phone, and email, estimated delivery volume |
| Making a payment | Payment is processed by M-Pesa (and, where enabled, other licensed payment providers). We do not collect or store your M-Pesa PIN, card numbers, or bank account details ourselves. |
| Visiting our website | A light/dark theme preference stored in your browser (see Section 9) — we do not run visitor tracking or advertising cookies |
We collect this information directly from you, whether through our website forms, WhatsApp, or by phone.
How we use your information
We use your information to:
- Confirm a quote, dispatch a rider, and complete your delivery
- Contact you about the status of a booking, by phone or WhatsApp
- Register and administer your Lueri Rewards membership, including calculating your points and tier
- Review and set up corporate/business delivery accounts
- Issue receipts and, where applicable, invoices
- Improve our service and respond to complaints or claims
We do not use your information for advertising, and we do not sell your personal information to third parties.
Our legal basis for processing
Under Kenya's Data Protection Act, 2019, we rely on the following grounds to process your information:
- Performance of a contract — to fulfil a delivery you've booked, or to administer your rewards or corporate account
- Consent — where you've voluntarily provided information, such as an optional email address at Rewards sign-up
- Legitimate business interest — for example, keeping records needed to handle a claim about a lost or damaged item
Lueri Rewards
Your phone number is your Rewards account identifier. When you or our staff look up your Rewards account, we return your name, tier, points balance, lifetime spend, and recent transaction history. We do not display your email address in these lookups.
To protect against abuse, lookups by phone number are rate-limited. Your tier is calculated from your total lifetime spend with us and does not reset over time.
Storage & security
Your information is stored in a access-controlled database, protected by row-level security policies that restrict who and what can read or change it. Staff access to the Rewards console requires an individually approved account — there is no shared password.
No method of transmission or storage is 100% secure. We take reasonable technical and organizational measures to protect your information, and we investigate promptly if we become aware of a potential issue.
How long we keep your information
We keep your information for as long as your account or delivery history remains active, and for a reasonable period afterward to handle any claims, disputes, or legal obligations (such as tax record-keeping). If you ask us to delete your Rewards account, we will do so unless we are required to keep certain records by law.
Your rights
Under Kenya's Data Protection Act, 2019, you have the right to:
- Ask us what information we hold about you
- Ask us to correct information that is inaccurate or out of date
- Ask us to delete your information, subject to any legal obligation we have to retain it
- Object to how we process your information
- Lodge a complaint with the Office of the Data Protection Commissioner, Kenya
To exercise any of these rights, contact us using the details in Section 13.
Children's privacy
Our services are intended for adults arranging deliveries or business accounts. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices. The effective date at the top of this page will be updated accordingly. We encourage you to review this page periodically.
Contact us
If you have any questions about this Privacy Policy, or want to exercise any of the rights listed in Section 10, reach us at:
- WhatsApp / Call: +254 713 261 719
- Email: info@lueriinternational.com
- Based in Nairobi, Kenya (remote-first; no walk-in office)
- Hours: Monday–Friday, 8:00 AM – 5:00 PM; Saturday, 8:00 AM – 3:00 PM; closed Sunday